Hosted remote support software

Free day trial Program home page. What's new in version 5. Not yet. We are working on Mac support in the next release, most likely it's 5.

We are also working to support mobile devices. What is your roadmap and next steps to improve Remote Utilities? In addition to providing Mac support, we are also considering adding reporting and video recording in the future. We also welcome your suggestions and ideas! Your price allows for both the hosted and self-hosted option. Is there a discount for the self-hosted option only? While we understand this logic, at present it would unnecessarily complicate things if we offered hosted and self-hosted versions separately.

Further, we believe having two alternative connection options instead of just one provides more flexibility. We look forward to your questions and comments. Thank you! Last edited: Nov 8, Reaction score Location Columbia, SC. I suppose that sounds better. I thought you already had screen recording in place or wait maybe that was repeated screen shots over and over?

I think many techs do want to record video when they are working on clients for various reasons so I do hope thats implemented. I understand you implemented the reboot into safe mode feature? I saw a remark stating " Host Only " does that mean that the quick connect agent or whatever the small exe i'd be distributing to clients would not support the feature? At this time I can't afford to make the switch from teamviewer but believe me nothing would please me more than for you guys to run teamviewer over one day.

One thing I wanted to throw out there and I am not sure if every tech feels this way or not but have you ever used GoToAssist express? I don't really like the product but I can not deny that I really like the interface. I love being able to keep an eye out for finishes virus scans, sector scans, installations, etc etc while working on multiple clients at the same time.

It seems you already sort of have that feature in the groups area is that host only as well or agent too? Hello ComputerRepairTech said:.

Click to expand Last edited: Aug 23, It's for Host only because it's the Host that can start automatically with the system. That's available in the groups area in the main Viewer window. On the View tab select Thumbnails - a slider called "Preview size" will appear to the right. You can set that slider to the maximum to increase the thumbnail size. Thumbnails will get bigger enough to be informative, so you can tell, for example, if an antivirus check has been completed.

ComputerRepairTech said:. How does the transition go from Agent to Host? Is there perhaps a button you can push to upgrade from Agent to Host on the fly without needing the customer on the other end to do anything? Of course, it is possible to implement that as a one-click solution.

Technically, it might work this way: in the MSI Configurator there will be a check box "Include Host installer in Agent file" so that the output Agent can be "pre-loaded" with Host.

Once you need to do the transition, you'll be able to "release" that Host sitting inside the Agent to install itself. The ID of the Host will be the same as the Agent's. He specializes in B2B and B2C tech and finance, with a particular focus on VoIP, website building, web hosting, and other related fields.

North America. We feature the best remote desktop software to make it easy to control and access PCs and deploy software remotely. RemotePC 2. Zoho Assist 3. Splashtop 4. Parallels Access 5. LogMeIn 6. ConnectWise Control 7. Teamviewer 8. Chrome Remote Desktop 9. Remote Desktop Manager View Deal. Zoho Assist specializes in support and advanced features. Reasons to avoid - No general plan with all features - Free tier is very limited. Reasons to avoid - Different features available on different devices - Can be expensive.

Reasons to avoid - Some advanced features are absent - Not suitable for remote network control. LogMeIn Pro. Reasons to avoid - Expensive - Could be overkill for many users. Connectwise Control. Highly specialized remote access for support and unattended access. Reasons to avoid - Can be expensive. Reasons to avoid - On the expensive side - Can be laggy with slow connections. Reasons to avoid - Lacks advanced features - Can only be used with Google Chrome. Reasons to avoid - Quite expensive - Can be a little slow.

Remote Utilities for Windows. Reasons to avoid - Only compatible with Windows devices - Setting up a network can be time consuming. Daniel Blechynden. See more Software news. Euphoria season 2 is exactly what HBO Max needed in Honor's new foldable phone is bigger and more powerful than the Galaxy Z Fold 3. Motorola Razr 3 foldable phone leak says it'll get top-end chipset and lose the notch. Community Bot 1. Martin Martin 4 4 gold badges 8 8 silver badges 25 25 bronze badges. Active Oldest Votes.

Combo Combo 33 4 4 bronze badges. Could you elaborate if you are just using the tool, or if you also are involved in administering it's server? I installed it on one of our servers and administer it, and also use it regularly. Six of my technical colleagues use it multiple times daily when they need to provide remote support to machines that don't already have our primary remote support and management tool Kaseya installed. Add a comment. DutchUncle DutchUncle 1, 8 8 silver badges 16 16 bronze badges.

You can try it out for free for 30 days too to see if you like it. Nixphoe Nixphoe 4, 7 7 gold badges 32 32 silver badges 50 50 bronze badges. It doesn't seem to tick the boxes. The solutions I listed "just work", because they rely on a publicly available server through which traffic is routed.

The newest version has a Proxy Server that comes with it. You can setup a server to be a proxy that you setup your firewall to direct traffic to it. So your public IP address to access whatever you need through it. I just use the wonderful orange appliance. Walter Walter 11 1 1 bronze badge. I don't really care whether I have to install something on a server our IT puts in the rack, or whether IT just plugs in the Orange Box.

Can you comment on the application on the client and supporter side? Are they decent? On par with TeamViewer et al?